Privacy Policy
Privacy Policy
Marin Auto Works
Privacy Policy
Last updated: August 10, 2026
Introduction
This Privacy Policy explains how Marin Auto Works (“we,” “our,” or “the Shop”) collects, uses, stores, and protects information from customers who visit our website, use our booking or contact tools, request automotive services, communicate with us, or otherwise provide personal information.
If you have any questions about this Privacy Policy or how we use your information, you may contact us at:
Marin Auto Works
415 381 1395
375 Miller Ave
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Name
- Phone number
- Email address
- Vehicle information
- Appointment or service request details
- Repair or service history
- Message history
- Information submitted through our website, booking tool, contact forms, phone calls, text messages, or in-person communications
How We Use Your Information
We use customer information to:
- Schedule and manage appointments
- Provide automotive repair and maintenance services
- Communicate about appointment confirmations and reminders
- Provide service updates
- Follow up on missed calls or service requests
- Respond to customer questions
- Provide customer support
- Send review requests after completed service
- Maintain business records
- Improve our website, services, and customer experience
- Comply with legal, accounting, and business obligations
SMS and Email Communications
By providing your mobile phone number or email address and opting in through our website, booking tool, contact form, service request process, or other consent method, you agree to receive communications from Marin Auto Works.
SMS messages may include:
- Appointment confirmations
- Appointment reminders
- Service updates
- Missed-call follow-up
- Service request follow-up
- Review requests
- Customer support messages
- etc
Message frequency may vary. Message and data rates may apply.
Consent to receive SMS messages is not required as a condition of purchasing any goods or services.
How We Obtain SMS Consent
Customers may opt in to receive SMS messages when they:
- Enter their phone number into our booking tool, website form, contact form, or service request form; and
- Check the checkbox or otherwise provide consent to receive SMS text messages from Marin Auto Works.
The SMS consent checkbox should not be pre-checked. Customers must actively choose to opt in.
Opt-Out and Help
You may opt out of SMS messages at any time by replying STOP to any text message from Marin Auto Works.
After replying STOP, you may receive one final confirmation message. After that, you will no longer receive SMS messages from Marin Auto Works unless you opt in again.
For help, contact Marin Auto Works directly at:
415 381 1395
SMS Data Sharing
No mobile information, SMS consent, or text messaging opt-in data will be shared with third parties or affiliates for marketing or promotional purposes.
Information Sharing
We do not sell or rent customer personal information.
We may share limited information with trusted service providers only as needed to operate our business, provide automotive services, manage appointments, process payments, maintain our website, provide customer communication tools, or support business operations.
These service providers are only permitted to use information as needed to provide services to Marin Auto Works and are not permitted to use, sell, or share SMS consent, mobile numbers, or text messaging opt-in data for their own marketing or promotional purposes.
We may also disclose information when required to comply with applicable law, legal process, court order, regulatory request, or to protect the rights, property, or safety of Marin Auto Works, our customers, or others.
Data Security
We take reasonable precautions to protect customer information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.
However, no website, software system, or electronic communication method is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain customer information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, comply with legal obligations, and enforce our policies.
Cookies and Website Analytics
Our website may use cookies or similar technologies to improve site functionality, understand website usage, and enhance the customer experience.
You may be able to disable cookies through your browser settings, but some website features may not work properly if cookies are disabled.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.
Contact Us
If you have questions about this Privacy Policy or how your information is used, contact us at:
Marin Auto Works
415 381 1395
375 Miller Ave